Shipping policy

Shipping Policy

All Studio LiAns fine-art prints are made to order and professionally produced specifically for each customer.

Production Time

Orders require production before shipment.

Production time is separate from shipping/transit time and may vary depending on:

Print size
Production volume
Material availability
Quality-control requirements
Holidays or other production delays

Estimated delivery information presented during checkout should be treated as an estimate rather than a guaranteed delivery date.

Professional Fulfillment

Studio LiAns partners with a professional fine-art production and fulfillment provider to manufacture and ship our prints.

Orders may therefore ship directly from our production partner rather than from Studio LiAns.

Shipping Charges

Shipping charges are calculated during checkout based on factors such as destination, package size, weight, and selected artwork.

Available shipping methods and costs will be displayed before payment is completed.

Tracking

When tracking information is available, it will be provided after the order has shipped.

Tracking information may take some time to become active after a shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before placing an order.

Studio LiAns is not responsible for delivery delays, failed delivery, or additional shipping expenses caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error immediately after placing your order, contact:

l@liansjadan.com

We will attempt to correct it before production or shipment, but changes cannot be guaranteed.

Delivery Delays

Once an order has been transferred to the shipping carrier, delays may occur because of weather, carrier disruptions, holidays, customs processing, or circumstances outside the control of Studio LiAns.

Studio LiAns is not responsible for carrier delays, although we will assist when reasonably possible.

Damaged Shipments

Please inspect your order promptly upon delivery.

If your print or package arrives damaged, contact us as soon as possible at l@liansjadan.com and provide:

Your order number
A description of the issue
Photographs of the artwork
Photographs of the packaging
Photographs of any visible shipping damage

Please retain all original packaging until the claim has been resolved.

Verified damaged or incorrectly produced orders will be handled according to our Return & Refund Policy.

Lost Packages

If tracking indicates that a package has been lost or if it has not arrived within a reasonable period after the estimated delivery date, contact us at l@liansjadan.com so we can investigate with the fulfillment provider and carrier.

United States Shipping

Studio LiAns currently offers sales and shipping within the United States through the shipping options presented at checkout.

International Shipping

International shipping may be introduced in the future.

When international shipping is available, customers may be responsible for applicable customs charges, import duties, taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.